Frequently Asked Questions
NOVECnet incredibly fast Internet service is made possible by the groundbreaking NOVECnet satellite by ViaSat that launched in October of 2011. With 140Gbps of capacity, this single satellite has since made satellite technology history as it offers more capacity than all other communication satellites over North America combined.
NOVECnet new service is nothing like the satellite Internet you've had in the past! NOVECnet lets you experience everything the Internet offers
While NOVECnet's high capacity allows for greater speeds, NOVECnet service also has new, highly-advanced web acceleration tools to increase page load times at an incredible rate. Not only can you do more on the Internet, but you can browse more quickly too!
Yes. Your usage is set to zero at the beginning of the monthly measurement period. If you use up your allowance in any given month we will alert you, and your service may be slowed or suspended until the end of the monthly measurement period. When the next monthly measurement period begins, usage is again set to zero and normal service will resume. NOVECnet is offered across three plans each with a different usage level. If you need more data than you currently have, it's easy to upgrade to a higher plan
Yes. Current customers can easily upgrade to NOVECnet Satellite Internet via the Priority Upgrade Program. The upgrade will require a new satellite dish and modem, installed by a certified technician.
Yes. Plus, we are planning new technology upgrades for you later this year as well. These changes will happen automatically as our upgrades become available.
The new NOVECnet Internet service is powerd by ViaSat, a satellite industry leader. ViaSat even provides services and products to the U.S. military and the U.S. government. Please visit www.viasat.com for more information.
Is the service affected by weather? The service is only minimally affected by inclement weather typically only under severe conditions. You may notice slower speeds during rain and snow showers, but this normally only lasts until the rain or snow stops. Total loss of connectivity should not occur unless the storm is unusually severe.
However, the service speeds will be slower directly proportional to the layers of security required to access each customer�s network.
Unfortunately, line of sight is crucial to obtaining service. If you have been turned away in the past by other satellite dealers, then service will most likely not be available without clearing the obstructions. If you are unsure if you have obstruction, we can determine if service available with an onsite evaluation.
Most installs can be completed under the definition of standard installs. However, some jobs require additional hardware and labor for networking and/or installation. Any non-standard installs will be quoted prior to beginning work.
You can reach technical support 24 hours/day, 7 days/week, and 365 days/year at 1-888-559-5854 for all of your tech support questions and trouble shooting.